Migration Service
Introduction
We offer new and existing customers a free* migration service to our servers. To request the migration service, simply select the Migration Service option during checkout. If you’d like to use the migration service for an existing creoline server, please feel free to contact us via our Live Chat or through our ticket system.
Components Covered
Our migration service fully migrates the following components to our servers:
- Folders and files
- MySQL, MSSQL, and SQL databases
- Commercial SSL certificates
- IMAP and POP3 email accounts
- Web server settings
- Cron jobs
- Systemd services (e.g., Shopware Message Queue Consumer)
Prerequisites
- SSH, SFTP, or FTP access to the source application
- Free disk space on the source server
- Access to the DNS management of the associated DNS zones
- creoline server on the “Managed” support level
Process
- Request the migration service (via order form or our support team)
- Coordination of the relevant components
- Scheduling
- Execution of the migration
- Final check
After requesting the migration service, you will receive a form from us where you can specify which components are to be migrated to the creoline server. We will then verify that all components can be migrated without issues and schedule a date with you for the actual migration.
Please note that, depending on the component, temporary login credentials for the respective services may be required. Our support team will request these prior to the migration and will delete them entirely after the migration is complete.
During the migration, all passwords for server services will be replaced with new passwords for security reasons. Our support team will store the new passwords directly in the password vault of the corresponding server.
Scheduling
To ensure a smooth and quick migration, we schedule a migration date with 48 hours’ notice. We are also happy to perform the migration outside of our business hours upon agreement. Migrations outside of our business hours are billed via Remote-Hands.
Prices
| Description | Time Period | Price |
|---|---|---|
| Transfer from another provider | Mon.–Fri. 9:00 a.m.–5:00 p.m. | Free* |
| Outside business hours | Billed via Remote-Hands | |
| Migration between creoline servers | Mon.–Fri. 9:00 a.m.–5:00 p.m. | Billed via Remote Hands |
| Outside business hours | Billed via Remote Hands |
*Migrations from other providers to creoline are performed once free of charge during our business hours