Reset Server Password

Our Customer Center allows you to reset the root (Linux) and administrator (Windows) passwords for your server and securely store the login credentials in the password vault. This Help Center article shows you how to successfully reset your password.

Prerequisites

• Linux or Windows server with the “Unmanaged” support level
• Customer Center permission “Reset Server Root Password”

Resetting the Password

To successfully reset the password on a Linux or Windows server, a mobile phone number must be on file in the Customer Center. If you haven’t added a mobile phone number, you can do so via My Account. Our Help Center article can also assist you with this: Change Master Data

You can reset the root or administrator password in the server overview for the respective server. To do this, navigate to the desired Server → Settings → Reset Password in the Customer Center.

To reset the password, you must enter the hostname in the input field for security purposes and confirm via the SMS TAN process that you wish to reset the password. Afterward, you can click Reset Password to create a new password for the root user or administrator.

After resetting the password, you will receive an email with all the important information; if you have saved the password in the password vault, you can also view the new password there.