Setting Up Server Support

To grant our support team access to your managed server, the following two steps are required.

1) Authorization via SSH

Please add the creoline public SSH key to your SSH key file (/root/.ssh/authorized_keys) so that our support team can gain temporary access to your server.

Public SSH Key

ssh-rsa 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 support@creoline.com

2) Authorization via Firewall Settings

Please also ensure that our support team is authorized to access the server via SSH. To do this, navigate to the Firewall tab.

Select the Create Dynamic Rule button to add a new dynamic firewall rule.

Select the creoline Support group. Specifying the network interface is not required if you only have one WAN interface.

Next, make sure that the rule you just added is applied before any blocking rules. If rules with the action Reject or Block are executed before the new rule, move the new rule to the position before them.

IP Address Ranges for Access to External Servers

If you would like to grant our support team temporary access to your external server, please add the following IP addresses to your firewall.