Migration service

Foreword

We offer new and existing customers a free migration service to our servers. To order the Migration service, simply select the Migration service option during the order process. If you would like to use the Migration service for an existing creoline server, please contact our support team via our Live Chat or via our Ticket System.

Covered components

In our Migration service the following components are completely moved to us:

Folders and files
MySQL / MSSQL / SQL databases
Commercial SSL certificates
IMAP and POP3 e-mail mailboxes
Web server settings
Cronjobs
Systemd services (e.g. Shopware Message Queue Consumer)

Prerequisites

SSH, SFTP or FTP access to the source application
Free disk space on the source server
Access to the DNS administration of the associated DNS zones

Procedure

commissioning of the Migration service (via order or our support)
coordination of the associated components
coordination of dates
execution of the move
final inspection

After commissioning the Migration service, you will receive a form from us in which you can tell us which components are to be moved to the creoline server. We will then check whether all components can be migrated without any problems and agree a date with you for the actual move.

Please note that temporary access data to the respective services may be required, depending on the component. These will be requested by our support before the move and will be completely deleted after the successful move.

During the move, all passwords for server services will be replaced with new passwords for security reasons. The new passwords will be stored directly in the password vault of the corresponding server by our support team.

Date coordination

To ensure a smooth and fast removal, we will arrange a removal date with a lead time of 48 hours. We can also carry out the move outside our business hours by prior arrangement. For removals outside our business hours, we charge a one-off flat rate of € 60.00 plus VAT.

Prices

Description	Period	Price
New creoline Server	Mon. - Fri. 9.00 - 17.00	Free of charge
	Outside business hours	60,00 € plus VAT.
Existing creoline Server	Mon. - Fri. 9.00 a.m. - 5.00 p.m.	30,00 € plus VAT.
	Outside business hours	90,00 € plus VAT