Release procedure
Foreword
For system-critical orders, we use a two-stage release procedure to authorize the execution of the order with an additional factor. In addition to the classic SMS code, release via call or two-factor code is also available.
Release procedure
The following procedures are available:
| Procedure | Description | Price |
|---|---|---|
| SMS | Sending an SMS code via SMS | free of charge |
| Call (mobile) | Transmission of the verification code by call | free of charge |
| Call (landline) | Transmission of the verification code by call | free of charge |
| two-factor authentication | order confirmation via two-factor code | free of charge |
Please note that one or more release procedures may not be available in your country.
Example order
Additional authentication using an authentication method is required, for example, when restoring server backups or server snapshots.
When executing the restore action, you will be prompted to select one of the available authentication methods. Use the desired authentication method here and then confirm the job by entering the corresponding code.
Add release procedure
Select your name in the top right-hand corner of the screen and navigate to My account → Security → Approval procedure. You can then add a new procedure using the Add method button.
In the following steps, you can create one of the following procedures:
- SMS
- Call
- One-time password (OTP)
You can add up to 6 simultaneous release procedures.
Please note that you can store several one-time passwords as release procedures so that you can use different one-time passwords for logging into the customer center and releasing orders.