Issue SEPA direct debit mandate
To issue a SEPA core direct debit mandate for your organization, first log in to our Customer Center at account.creoline.com with your access data.
Open the settings for your organization via the gear icon
(1) next to the name of your organization. You can access the saved payment methods via the Payment methods tab (2). Select the Add payment method button (3) to add a new payment method.
Select the payment type SEPA direct debit to issue a new SEPA mandate.
Then enter your correct bank details and confirm your entries by clicking the Grant direct debit mandate button.
Please note that the newly issued SEPA direct debit mandate is automatically used for existing outstanding invoices. Remove the option if you wish to settle the existing outstanding invoices with an alternative payment method.
After you have successfully issued the mandate, you will receive a confirmation by e-mail including the issued mandate for your records.
Frequently asked questions
Can the previously created SEPA Direct Debit Mandate be used for an existing invoice?
Yes, when issuing a new SEPA direct debit mandate, you can use the "Use SEPA mandate for outstanding invoices" option to control whether you want to pay the outstanding invoices immediately with the newly created SEPA mandate.
Can I also issue a business direct debit mandate in addition to the SEPA Core Direct Debit Mandate?
No, at the moment we only support the SEPA Core Direct Debit Scheme.