Issue a SEPA Direct Debit Mandate
To issue a SEPA Core Direct Debit Mandate for your organization, first log in to our Customer Center at account.creoline.com using your login credentials.
Open your organization’s settings by clicking the gear icon
(1) next to your organization’s name. The Payment Methods tab (2) takes you to your saved payment methods. Select the Add Payment Method button (3) to add a new payment method.
Select the SEPA Direct Debit payment method to issue a new SEPA mandate.
Next, enter your correct bank information and confirm your entries by clicking the Issue Direct Debit Mandate button.
Please note that the newly issued SEPA direct debit mandate will automatically be applied to existing outstanding invoices. Deselect this option if you wish to settle the existing outstanding invoices using an alternative payment method.
After you have successfully issued the mandate, you will receive a confirmation via email, including the issued mandate for your records.
Frequently Asked Questions
Can the previously created SEPA direct debit mandate be used for an existing invoice?
Yes, when issuing a new SEPA direct debit mandate, you can use the “Use SEPA mandate for outstanding invoices” option to specify whether you want to settle the outstanding invoices immediately using the newly created SEPA mandate.
Can I issue a corporate direct debit mandate in addition to the SEPA Core Direct Debit mandate?
No, at this time we only support the SEPA Core Direct Debit scheme.