Cookie policy
What are cookies?
Cookies are small text files that are stored in the browser directory of the computer. This enables website operators to track exactly how visitors use their website. To do this, cookies "remember" the user's login data and store their website settings. creoline GmbH uses cookies and similar technologies (such as URL tracking and local storage). In this Cookie Policy, such processes are also subsumed under the term "cookies".
Does creoline use cookies?
Yes. We use technically necessary cookies in accordance with our Privacy Policy to
- ensure that our services are available properly,
- detect fraud and prevent violations of our terms of use
- Provide support in the form of our chat widget
Required cookies
| Name | Domain | Type | Duration |
|---|---|---|---|
| creoline-session | account.creoline.com | main-provider | 3 hours |
| creoline-device-id | account.creoline.com | main provider | 3 months |
| session | api.creoline.com | main provider | 30 days |
| intercom-id-* | .creoline.com | third party provider | 9 months |
| intercom-device-id-* | .creoline.com | third party provider | 9 months |
| intercom-session-* | .creoline.com | third-party provider | 1 week |
creoline-session
The cookie is used to identify creoline products and identifies the logged-in user and the current organization.
Areas of use: Customer center, help center, marketplace, feedback portal, download portal, appointment booking
creoline-device-id
The cookie is used to identify the device used and stores information about the device and the selected authentication mechanisms. The cookie is used for the Customer Center product.
Areas of application: Customer Center
session
The cookie is used for fraud prevention and checks HTTP requests for unusual activity. In addition, a bot check is carried out via this cookie in order to be able to identify spam requests preventively.
Areas of application: API, customer center, help center, marketplace, feedback portal, download portal, appointment booking
intercom-id-*
The cookie is used to identify anonymous visitors and is technically necessary in order to be able to offer our live chat on all platforms used. When visitors visit our websites, the cookie is set automatically.
Areas of use: Customer center, help center, marketplace, feedback portal
intercom-device-id-*
The cookie uniquely identifies each browser session and is technically necessary in order to be able to offer our support via live chat.
Areas of use: Customer center, help center, marketplace, feedback portal
intercom-session-*
The cookie identifies each individual device that interacts with the Intercom live chat widget. This cookie is set by the third-party provider Intercom and is technically necessary to ensure our support via live chat.
Areas of use: Customer center, help center, marketplace, feedback portal