Two-Factor Authentication

Two-factor authentication allows you to protect your creoline user account with an additional authentication step during login. When this setting is enabled, after entering your password in the first authentication step, you’ll then be prompted to enter the two-factor code.

Enable two-factor authentication

First, log in to the creoline Customer Center at account.creoline.com and navigate to your personal user account. Go to the My Account → Security → Login Information tab.

In the Two-Factor Authentication section, select the Enable button.

Scan the QR code with your authentication app or use the key shown below for manual setup.

Once the key has been saved in your authentication app, you can generate the first code using your app. Now enter the 2FA code from the authentication app into the “2FA Code” field to complete the setup.

From this point on, you can only log in to the Customer Center using two-factor authentication.

Disable two-factor authentication

To disable two-factor authentication, navigate to the My Account → Security → Login Information → Two-Factor Authentication tab in the Customer Center and select the Disable button.

Two-factor authentication can be disabled using any available authentication method. If you lose access to your authenticator app, you can disable two-factor authentication using a different additional factor.

Resetting Two-Factor Authentication

If you encounter difficulties with two-factor authentication when logging in to the creoline Customer Center, you can reset it using the authentication methods you previously set up.

To do this, select the Reset Two-Factor Authentication button when logging in to the Customer Center.

Confirm your action by clicking Reset. If your information was correct, you will be automatically logged out and all active sessions will be closed. You can now log back into the Customer Center without two-factor authentication.