Two-factor authentication

You can use two-factor authentication to protect your creoline user account with an additional authentication step when logging in. If this setting is activated, the two-factor code is entered after the password has been entered in the first authentication step.

Activate two-factor authentication

First log in to the creoline customer center at account.creoline.com and navigate to your personal user account. Navigate to the My account → Security → Access data tab.

Select the Enable button in the Two-factor authentication area.

Scan the QR code with your authentication app or use the key shown below to set it up manually.

Once the key has been saved in your authentication app, you can generate the first code using your app. Now enter the 2FA code from the authentication app in the "2FA code" input field to complete the setup.

From this point on, you can only log in to the Customer Center using two-factor authentication.

Deactivate two-factor authentication

To deactivate two-factor authentication, navigate to the My account → Security → Access data → Two-factor authentication tab in the Customer Center and select the Deactivate button.

The additional two-factor authentication can be deactivated with an available authentication method. If you lose access to your Authenticator app, you can thus deactivate two-factor authentication with another additional factor.

Reset two-factor authentication

If you have difficulties with two-factor authentication when logging in to the creoline Customer Center, you can reset two-factor authentication using the authentication methods you set up previously.

To do this, select the Reset two-factor authentication button when logging in to the Customer Center.

Confirm your action by clicking on Reset. If your details were correct, you will be automatically logged out and all active sessions will be closed. You can now log in to the Customer Center again without two-factor authentication.