Partner Levels
As a creoline partner, you’ll receive attractive purchasing terms and commissions for referred customers. By participating in our partner program, you can choose between two different modes to provide your customers with the ideal services. The different modes are tailored to how you’d like to manage your customers through us.
Partner Modes
Affiliate Mode
Affiliate Mode is suitable if you, as an agency, want to refer customers to us but do not wish to act as a contractual partner. In this mode, you will receive the currently valid commission for existing contracts on an ongoing basis.
Reseller Mode
Reseller Mode is suitable if you want to invoice existing services directly to the customer. In this mode, you can create additional organizations and book services that are invoiced directly to you.
Advantages and Disadvantages of the Different Partner Modes
Terms:
In Reseller Mode, you receive better purchasing terms than in Affiliate Mode. Please note that all services between you and your customer must be invoiced directly through you. You are responsible for complying with and providing any services related to legal and data protection requirements.
Support:
In Affiliate mode, your customer has the option to receive support directly from us, which reduces the workload on your support department. In Reseller mode, only you, as the partner, have the option to receive support from us.
Special Terms
Terms in Affiliate Mode
| Partner Level | Commission | Mode |
|---|---|---|
| Silver | 10% | Affiliate |
| Gold | 15% | Affiliate |
| Platinum | 20% | Affiliate |
Tip: If you are downgraded to a lower partner level, commissions already granted on existing contracts will not be reduced.
Please also note that when you move up a partner level, the new commission rate does not apply to existing commission-based contracts.
Terms and Conditions for Reseller Mode
| Partner Level | Discount | Mode |
|---|---|---|
| Silver | 15% | Reseller |
| Gold | 20% | Reseller |
| Platinum | 25% | Reseller |
The reseller terms also apply to servers ordered directly through your partner organization.
Partner Tier Update
The partner tier is reassessed on the 1st day of each month. If an upgrade or downgrade occurs, you will receive an email notifying you of your new partner level, the new valid affiliate commission, and the new valid reseller discount. Please note that the new terms apply only to contracts concluded on or after that date.