Additional Verification

To protect your user account, we conduct additional KYC (Know Your Customer) verification under certain conditions. This verification involves an extended ID check to ensure that no third parties gain access to your account or sensitive account information.

Step 1

When you log in to the creoline Customer Center, you’ll see the message “Verify Your Identity.” Click “Get Started” to begin the verification process.

Step 2

Select the correct country and then choose the type of document you’d like to use for verification. Please note that different document types are available depending on the country.

Accepted Documents

Germany

Driver’s license
National ID card
Passport
Residence permit

Austria

Driver’s license
National ID card
Passport
Residence permit

Switzerland

Driver’s license
National ID card
Passport
Residence permit

United Kingdom

Driver’s license
National ID card
Passport
Residence permit
Voter ID

France

Driver’s license
National ID card
Passport
Residence permit

Netherlands

Driver’s license
ID card
Passport
Residence permit

Spain

Driver’s license
ID card
Passport
Residence permit

Italy

Driver’s license
National ID card
Passport
Residence permit

United States

Driver’s license
National ID card
Passport
Residence permit
Travel document for refugees
Visa
Work permit

Step 3

In the next step, upload the selected document. The document will be verified automatically and in real time.

Step 4

Once the document has been verified, the final step requires you to take a selfie.

Step 5

Once verification is successfully completed, you will receive full access to your creoline account. Please note that if an automated decision cannot be made, a manual review will be conducted. The manual review may take up to 3 business days. You will then receive an email with the result.

Having trouble with verification?

If you are unable to successfully complete the additional verification, please contact our support team and provide the case ID.

Frequently Asked Questions

Why is additional verification required?

Your security and the protection of your personal data are our top priority. To ensure that your personal data is protected as effectively as possible, we conduct additional KYC (Know Your Customer) verification under certain conditions to prevent fraud.

Where can I find the Case ID?

The Case ID is displayed at the bottom of the screen during each verification step. Additionally, the Case ID is also included in the email regarding the additional verification.

What information is required for verification?

The additional verification process requires you to provide the following documents:

Government-issued ID (driver’s license, passport, national ID card, or residence permit)
Selfie video

My verification was completed with the result “Manual review.” How long will it take before I can use my account?

If the KYC verification ended with this status, it may take up to 3 business days for the manual review to be completed.