Server Backups

Using our state-of-the-art backup technology, server backups are created daily between 12:00 a.m. and 8:00 a.m. (UTC) using a delta strategy with geographic redundancy. By using the delta strategy, full backups spanning several hundred gigabytes can be created in just a few minutes, without the dependency on previous backups that is typical of conventional incremental backups.

Full backups can be restored directly through our Customer Center. If only individual files or folders from a backup are needed, they can be downloaded via the Customer Center without compromising the server’s operability. Unlike server snapshots, server full backups have no dependencies on the state of the associated server.

Backup Overview

Select the Backups tab to manage the existing backups for your server. From this view, you can create or restore backups. Additionally, if supported by the file system, individual files and folders from a backup can be downloaded.

Backup Contents

The full server backup stores the following contents:

Create a Full Backup

Select the Create Backup button to create a new full backup in online or offline mode.

Enter a description for the manual backup and confirm your job by clicking the Create Backup button.

Once the backup has been successfully created, you will also receive a confirmation via email.

Restore a Full Backup

To restore a server backup, select the appropriate backup from the list of available backups and then click the Restore button.

Prerequisites for Restoring a Full Backup

To restore a backup, the following requirements must be met:

• The server must be powered off
• The backup to be restored must be verified
• A valid verification method must be on file in the user account

To restore a server backup, authorization using a supported verification method is required.

Recovery Strategy

You can choose from different strategies for restoring a server backup.

Standard Restore

During a standard restore, the server remains completely powered off throughout the process and is automatically booted up once the restore is complete. For larger partitions, the process may take several hours.

Live Restore

With a live restore, the server is booted from the backup as soon as the restore begins. File system access automatically prioritizes the loading of necessary files, making the server available sooner.

Download Backup Files / Folders

In addition to restoring the entire server using a full backup, you can also download individual files and folders from backups. To do this, click the file icon next to the Restore button to browse the backup for the desired files.

All physical hard drives are initially displayed in the root directory. Navigate to the desired hard drive and then select the partition in the part directory. Files and folders are organized differently depending on the operating system.

Using the download icon at the end of the line, you can mark entire files and folders for download. As soon as the download is ready, you will also receive an email with the download link to download the files via FTP or SFTP.

Disable Automatic Backups

If you want to disable automatic backups for a specific server, first access the server in question and select the menu item Settings → Backup Settings.

Disable the “Enable Automatic Backups” option and confirm your changes by clicking the Save Changes button.

General Security for Server Backups

Independent Storage

Server backups are first stored locally in the respective data center on a hyperconverged infrastructure (HCI) in encrypted form. The server systems designated for this purpose are additionally physically fail-safe and also employ mirroring of all physical hard drives.

Geographic Redundancy

All server backups are also synchronized daily to another geographically independent data center to ensure recovery in the event of nuclear or natural disasters.

Integrity & Recoverability

In addition, we perform daily checks of integrity and recoverability to ensure that every single backup can be restored at a later date.

Further information on the technical and organizational measures can also be found in the Data Processing Agreement. The Data Processing Agreement can be concluded directly through our Customer Center.