Transfer a Domain to Another Provider

If you would like to transfer an existing domain from your creoline portfolio to another provider, you can complete the necessary steps directly through our Customer Center.

Prerequisites

• Permission to generate auth codes / cancel domains
• Permission to remove the transfer lock (if necessary)

Remove the Transfer Lock

To remove the transfer lock on an existing domain, first navigate to the desired domain via the sidebar: Domains → Portfolio → domain.tld.

Under the “Transfer Lock” entry, select the Change button to remove the transfer lock.

Then select the new status Unlocked and confirm your change by clicking the Save Changes button.

Request an Auth Code

Once the transfer lock for the desired domain has been removed, you can request the auth code or, if it has already been stored, view the active auth code. To do this, use the Request Auth Code or View Auth Code button.

Your new provider will ask you for this auth code when transferring the domain. You can copy the auth code directly from the pop-up window and enter it in your new provider’s portal.

Confirm Domain Transfer

For some TLDs, manual confirmation of the outgoing transfer via our Customer Center is required. If you have initiated the transfer with your new registrar and manual confirmation is required, you will automatically receive an email asking for your approval.

In our Customer Center, navigate to the menu item Domains → Outgoing Domain Transfers and click on the relevant domain to confirm or reject the outgoing transfer.

You can check at any time in our TLD Wiki under “Technical Data” to see if your TLD requires manual transfer confirmation.

Example for .fr domains:

https://help.creoline.com/domains/tld-wiki/fr#technical-specs

Important Information About Outgoing Domain Transfers

Please note that some TLDs require separate confirmation for outgoing transfers. Once the transfer has been initiated by the new provider, you will receive an email requesting your approval, if necessary.

Consequences of an Outgoing Domain Transfer

Please note that once the outgoing domain transfer is confirmed, some of our products will be automatically deactivated.

The following products will be automatically and immediately deactivated as soon as the domain has been successfully transferred to a new provider:

• DNS Zone (Anycast)
• DNSSEC
• Web Redirects
• Email Redirects
• DNS Templates
• Email Protection

Email accounts for Managed Hosting plans are automatically converted to a “.disabled” domain, after which sending emails is no longer possible.

Common Error Messages

Auth code cannot be generated

Missing permission “Create domain cancellation.” Please request this permission from your administrator to use this feature.

Cause & Solution:

You do not have the required permission to initiate the outgoing transfer. Please contact the organization owner to request this permission.